TV: MG7.1E Customer service mode
Revision history
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2003-09-25
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 Include alternative method for entering customer service mode |
2002-04-14
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First appearance |
Note: Most of this information also applies to other chassis' (eg. MG3.1E / MG3.2E / EM3E)
The customer service mode (CSM) shows the current settings of the TV. It is a 'read-only' menu; no changes can be made to the settings.
Entering customer service mode
Press the [MENU] button (TV) and the [MUTE] button (remote) simultaneously until the menu appears (takes about 4 seconds).
Alternative method: first press the TV-[MENU] for 4 seconds and then press REMOTE-[MUTE] until the menu appears.
Depending on the software you can also enter the Customer Service menu by pressing 1 2 3 6 5 4 using the standard remote control (thanks to Vsevolod Ilyin). Version 02581 does not seem to support this method.
The customer service mode menu consists of two pages:
CUSTOMER SERVICE MENU 1
1 SW Version MG31E11.8_02581
2 Code 1 050 066 050 066 050
3 Code 2 066 050 066
4 LS Volume 0
5 LS Brightness 32
6 LS Contrast 26
7 LS Colour 19
8 LS Headphone 6
9 Sharpness 5
10 Dolby Not present
11 Surround Mode 3D Surround
11a Tuner Frequency 751 MHz
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CUSTOMER SERVICE MENU 2
12 Rear Volume 5
13 Centre Volume 5
14 DNR Maximum
15 Noise Figure 42
16 Digital Option Natural Motion
17 Colour System Pal
18 TV System BG
19 Audio System Stereo
20 Tuned bit Off
21 Speaker config. full internal
22 Digital sources None
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1 SW Version (Software version)
This shows the software information.
For a description, see Customer alignment mode.
2 Code 1
3 Code 2
These are the 10 last detected errors. The very last error detected is the first number on the Code 2 line.
For the error codes description, see Customer alignment mode.
4 LS Volume (Last set volume)
Currently set volume.
Range: 0..24
5 LS Brightness (Last set brightness)
Currently set brightness.
Range: 0..63
6 LS Contrast (Last set contrast)
Currently set contrast.
Range: 0..63
7 LS Colour (Last set colour)
Currently set colour.
Range: 0..63
8 LS Headphone (Last set headphone volume)
Currently set headphone volume.
Range: 0..24
9 Sharpness
Current sharpness.
Range: 0..7
If the Sharpness value is 3 or 4 and the Noise Figure is >127 then you might have to decrease the Sharpness.
10 Dolby
Indicates if the current selected channel transmits a Dolby signal.
Range: Present / Not present
11 Surround Mode
Currently set sound mode.
Range: 0 / Pro Logic / Dolby 3 Stereo / Hall / Off
11a Tuner Frequency
Currently set tuner frequency.
12 Rear Volume
Volume of the rear speakers (Surround Sound).
Range: 0..63
13 Centre Volume
Volume of the centre speaker.
Range: 0..63
14 DNR (Dynamic Noise Reduction)
Setting of the Dynamic Noise Reduction.
Range: Off / Min / Med / Max
15 Noise Figure
The noise figure of the currently selected channel.
Range: 0..255 (0=good, 127=average, 255=bad)
If this value is >127 for different channels, you should check your reception/cabling.
If this value is >127 for selected channels, then you might have to decrease the Sharpness if the Sharpness is currently set to 3 or 4.
16 Digital Options
Selected digital mode.
Range: 100 Hz (only for 4:3 mode) / Digital Scan / Natural Motion
17 Colour System
The detected colour system of the currently selected channel.
Range: BW (black/white) / PAL / SECAM / NTSC
The Colour System and Video System are related to each other and should indicate the same systems. If they do not it is usually indicated by incorrect colours and/or an incorrect picture. The following list shows some false combinations. These are due to an incorrect setting of the 'System' of the channel:
Colour System
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TV System
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Action ('Manual installation')
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PAL
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M38.9
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'System' should be set to 'West Europe'
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PAL
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L
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'System' should be set to 'West Europe'
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BW
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BG
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'System' should be set to 'USA'
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BW
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L
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'System' should be set to 'USA'
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SECAM
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BG
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'System' should be set to 'France'
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SECAM
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M38.9
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'System' should be set to 'France'
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18 TV System
The detected video system of the currently selected channel.
Range: BG / DK / I (PAL-I) / L (SECAM-L) / M38.9 (NTSC-M with 38.9 MHz carrier) / MN (NTSC-M)
See Colour System for some remarks.
19 Audio System
The detected audio system of the currently selected channel.
Range: Sound muted / Dolby Pro Logic / Mono / Stereo / Dual I / Dual II / Digital Mono / Digital Stereo / Digital Dual I / Digital Dual II
20 Tuned bit
This shows the success (set to On while adjusting; set to Off when successful) for a manual selected frequency.
Range: On / Off
21 Speaker config. (speaker configuration)
The speaker configuration of the TV.
Range: 0 (no Dolby present) / Full internal / L/R external / Surround external / Full external
22 Digital Sources
The digital source setting.
Range: FRONT / EXT1 / EXT2 / NONE